Privacy Policy

Last updated: 20 July 2026

1. Who We Are

This website is owned and operated by:

Broad and Cambridge (Pty) Ltdtrading as Johannesburg Pen Company(hereinafter "the Company", "we", "us", or "our")

This Privacy Policy explains how we collect, use, store, and protect personal information in connection with your use of this website, in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable data protection laws.

2. Information We Collect

We may collect the following categories of information:

  • Contact form submissions: name, email address, and any message content you choose to provide.
  • Automatically collected data: technical information such as IP address, browser type, device information, and website usage data (e.g. via cookies or analytics tools).
  • Any other information you voluntarily provide to us, for example by email or phone.

3. Our Contact Form: Important Notice

Our website contact form is provided solely to allow you to send us general enquiries and to allow us to respond to you. It is not a secure channel and is not intended for the submission of sensitive, confidential, or special categories of personal information.

Please do not enter the following into the contact form:

  • ID numbers, passport numbers, or other government-issued identifiers
  • Financial information such as bank account or card details
  • Health, medical, or biometric information
  • Passwords or login credentials
  • Any other sensitive personal information not reasonably necessary for us to respond to your enquiry

By submitting the contact form, you confirm that you have not included any such information. If you need to share sensitive information with us, please contact us directly by phone or in person, or ask us for a more secure method of communication.

We will only use the information submitted through the contact form to respond to your enquiry and for no other purpose, unless you separately consent to further use.

4. How We Use Your Information

We use personal information collected through this website to:

  • respond to enquiries submitted via the contact form;
  • operate, maintain, and improve the website;
  • comply with legal obligations; and
  • communicate with you where you have consented to receive such communications.

We do not sell your personal information.

5. Legal Basis for Processing

We process personal information on the basis of one or more of the following: your consent, the necessity of processing to respond to your request, our legitimate business interests, or compliance with a legal obligation.

6. Sharing of Information

We do not share your personal information with third parties except:

  • where necessary to operate the website (e.g. hosting or IT service providers, bound by confidentiality obligations);
  • where required by law or a valid legal process; or
  • with your consent.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law, after which it is securely deleted or anonymised.

8. Security

We take reasonable technical and organisational measures to protect personal information in our possession against loss, unauthorised access, disclosure, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security — which is why sensitive information should not be submitted via the contact form.

9. Cookies

This website may use cookies or similar technologies to improve functionality and analyse website usage. You can control cookie preferences through your browser settings.

10. Your Rights

Subject to applicable law, you have the right to request access to, correction of, or deletion of your personal information, to object to certain processing, and to lodge a complaint with the Information Regulator (South Africa) if you believe your information has been mishandled.

11. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.